Help and FAQ

 

How Can I return and exchange an item?

Go to my orders, choose the item you wish to return or exchange, fill in the details and choose request return.

I want to change the address for my order, is it possible?

Yes, you can change your address any time before your order is dispatched by contacting Customer Care. However, there are certain situations in which it may not be possible to change the address and our Customer Care associate will guide you through the process.

How do I pay for a ChindoMart purchase?

ChindoMart is a wholesale B2B platform to ease the buyers and sellers’ cross-board transactions between China and India. We have MOQ requirement for each products selling online. However ChindoMart provide a online payment service for sellers against stock items in ChindoMart warehouse with authorized payment collection system. The buyers has to be noted online stock quantities availability before making payment and make actual amount payment as per stock status.

ChindoMart offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that ChindoMart’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.

ChindoMart also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Can ChindoMart accept Cash on Delivery?

At this moment, ChindoMart only accept online payment system or payment at ChindoMart headquarter office. Only Indian Rupees accepted.We may accept cash on delivery later on.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Do sellers on ChindoMart ship internationally?

Yes, sellers on ChindoMart can ship from China directly to your address if you can meet the (MOQ)Minimum Order Quantity. But if sellers has quantity in India ChindoMart warehouse available will only shipped from India.

 

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